What are your shipping times?Updated 5 days ago

When will my order be dispatched?

We aim to dispatch your order the same day, 7 days a week, with our warehouse processing orders until midnight (00:00)

Once your order is on its way, we'll send you a dispatch confirmation with your tracking details.

During peak periods, including sales, product launches and Black Friday, dispatch may take a little longer. We'll always work to get your order to you as quickly as possible.

Free UK Standard Delivery on orders over £75. No code needed.

Please note: Delivery timeframes begin once your order has been dispatched, not from the time your order is placed.

UK Delivery

Delivery timeframes are estimates and may occasionally be affected by circumstances outside our control.

Delivery Restrictions 

• For Channel Islands, Isle of Man, Northern Ireland & Highlands, standard delivery is sent via Royal Mail and takes 3–4 working days.
  
  
• Please note, the following postcodes may have delays on our next-day delivery service:
  AB, BN, BT, CA, DD, DG, DH, DL, EH, EX, FK, G, GY, HR, HS, IM, IV, JE, KA, KW, LA, LD, LL, ML, NE, NR, PA, PH, PL, PO, SA, SY, TA, TD, TQ, TR, WV, YO, ZE

My tracking hasn't updated

Your tracking can take 24–48 hours after dispatch to update while your parcel enters the courier's network.

If your tracking hasn't updated after this time, or your delivery is taking longer than expected, please use the chat icon in our Help Centre. We'll check the latest information and help with next steps.

My order has arrived damaged

We're sorry if your order hasn't arrived as expected. Please see our "faulty item' article for more deltas.

Please contact us through the chat icon as soon as possible, with your order number and photos of the damage. Our Customer Care team will take a look and help get this resolved.

Please note: If your parcel hasn't been delivered within the expected timeframe and you haven't been informed of any delays, or your order is damaged when it arrives, please contact our Customer Care team for assistance within 7 days of delivery.